RawMU Rules & Terms of Service

Last Updated: 07.12.2026

By registering an account, accessing the website, or playing on RawMU (“the server”, “we”, “us”), you agree to follow these Rules and Terms of Service.
Failure to comply may result in penalties up to and including permanent account termination.

If you do not agree with these terms, you must not use RawMU services.

1) General Conduct

  • All players must behave respectfully toward others and the RawMU staff.

  • Harassment, threats, hate speech, discrimination, or toxic behavior are strictly prohibited.

  • Spam, flooding, excessive caps, or disruptive chat behavior is not allowed.

  • Staff decisions are based on logs and evidence and are final.

2) Account Registration & Responsibility

  • Accounts are for personal use only.

  • You are responsible for all actions performed on your account.

  • Account sharing is strongly discouraged and done at your own risk.

  • RawMU is not responsible for losses caused by:

    • account sharing

    • phishing

    • weak passwords

    • third-party software

3) Account Limit Policy (Maximum Accounts)

  • Each player is allowed a maximum of three (3) accounts.

  • Creating, owning, or controlling more than three accounts, directly or indirectly, is prohibited.

If a player is caught using more than the allowed number of accounts:

  • All related accounts will be terminated

  • Any associated or linked accounts will also be terminated

  • Additional penalties may be applied to the main account holder

  • Attempts to bypass this limit using VPNs, proxies, or third parties will result in escalated punishment

Account associations are determined by staff using logs, connection data, and other evidence.

4) Character & Guild Naming Rules

4.1 Staff Impersonation (Zero Tolerance)

  • Character names, guild names, or any identifiers must not contain:

    • Administrator, Admin, GM, GameMaster, Staff

    • Any RawMU staff nickname or misleading variation

  • You may not impersonate or present yourself as a RawMU staff member in any way.

Penalty:
Permanent ban on all related accounts and/or IP range, without warning.

4.2 Offensive, Sexual & Discriminatory Names

  • Character and guild names must not contain:

    • Offensive or insulting language

    • Sexual or explicit content

    • Racist, hateful, or discriminatory terms

    • Names targeting RawMU, its community, or its staff

Important:

  • RawMU administration will not change or rename illegal character or guild names.

  • Players who violate naming rules will be punished, up to permanent ban.

Players are fully responsible for choosing compliant names.

5) Cheating, Bots & Automation (Zero Tolerance)

The use of any unauthorized third-party software is strictly prohibited, including but not limited to:

  • Bots, macros, scripts, auto-clickers

  • Cheat engines, speed hacks, packet editors

  • Automated farming, movement, skill usage, buffs, or potions

Only features built directly into the RawMU client/server are allowed.

Penalty: Permanent ban.

6) Bugs, Exploits & Duplication

  • Exploiting bugs, glitches, or unintended mechanics is forbidden.

  • Item, currency, or service duplication attempts result in permanent ban.

  • Using or keeping duplicated items is also punishable.

  • Players are encouraged to report bugs to staff.

7) Scamming, Fraud & Deception

The following are prohibited:

  • Trade scams or misleading offers

  • Fake pricing or bait-and-switch trades

  • Impersonation to steal items or currency

  • Trust trades or deceptive agreements

Punishments range from severe penalties to permanent ban, depending on evidence.

8) Real Money Trading (RMT) & Account Trading

You may NOT:

  • Buy or sell accounts

  • Buy or sell items, currency, or services for real money outside RawMU systems

  • Offer paid leveling, farming, or boosting services

RMT violations result in permanent account termination.

9) Advertising, Phishing & Impersonation

  • Advertising other servers, cheats, RMT sites, or services is prohibited.

  • Sharing malicious, phishing, or misleading links is forbidden.

  • Impersonating staff or claiming special privileges is not allowed.

10) Multi-Client, AFK & In-Game Systems

  • Multi-client usage is allowed only within RawMU limits.

  • AFK play is allowed only through official in-game systems.

  • External automation or AFK tools are prohibited.

  • Intentional disruption of gameplay or farming spots may result in penalties.

11) Donations & Paid Services

  • Donations are voluntary and support server operation.

  • Virtual goods have no real-world value and remain RawMU property.

  • Donated items or services may be modified, balanced, reset, or removed.

  • Refunds are governed by the RawMU Refund Policy.

12) Punishments

Punishments may include:

  • Warnings

  • Chat mutes

  • Temporary bans

  • Permanent bans

  • Removal of items, currency, or services

Severity depends on:

  • rule violated

  • intent

  • previous violations

  • impact on the server

13) Enforcement & Appeals

  • All enforcement actions are logged.

  • One appeal per case may be submitted via official support.

  • False reports or abuse of appeals may result in penalties.

  • Attempting to evade punishment (alt accounts, VPN abuse) will escalate penalties.

14) Service Availability & Liability

  • RawMU is provided “as is”.

  • We do not guarantee uptime, data permanence, or uninterrupted service.

  • Characters, items, or progress may be lost due to crashes, bugs, rollbacks, or maintenance.

RawMU is not liable for such losses.

15) Termination of Service

RawMU reserves the right to:

  • Suspend or terminate accounts at any time

  • Modify or discontinue services without notice

  • Reset servers, characters, or economies when necessary

16) Changes to Rules & Terms

  • Rules and Terms may be updated at any time.

  • Changes take effect once published.

  • Continued use of RawMU constitutes acceptance of the updated terms.

17) Contact & Support

For reports, questions, or appeals:

 

  • Use RawMU official support channels (website or Discord)

RawMU Refund Policy

Last Updated: 07.01.2026

This Refund Policy applies to all payments, donations, virtual currency purchases, and internal services provided by RawMU.

By making a payment on RawMU, you agree to this Refund Policy, the Terms of Service, and the Privacy Policy.

1) Paid Services & Virtual Currency

RawMU services may include:

  • Purchase of virtual in-game currency

  • Purchase of internal game services (VIP status, buffs, subscriptions, or similar)

All virtual currency and services:

  • Have no real-world value

  • Are valid only within RawMU

  • Remain the property of RawMU

Only users who are legally adults according to the laws of their country of residence may use paid services.

2) Control & Changes

  • RawMU has full control over all virtual currency and services.

  • Prices, content, conditions, and availability may be changed at any time, with or without notice.

  • Such changes do not create any obligation for refunds.

3) Refund Eligibility (14-Day Rule)

You may request a refund only if ALL of the following conditions are met:

  • No more than 14 calendar days have passed since the purchase date

  • The purchased virtual currency has not been used, spent, transferred, or consumed

  • Any purchased services (VIP, buffs, etc.) have not been activated or used

  • You can provide valid proof of purchase (receipt or transaction ID)

If any condition is not met, the refund request will be denied.

4) Non-Refundable Cases

Refunds will not be issued in the following situations:

  • Used or partially used virtual currency

  • Activated or consumed services

  • Account bans or suspensions due to rule violations

  • Loss of items or progress due to bugs, crashes, rollbacks, or resets

  • Server downtime or maintenance

  • Change of mind or dissatisfaction

  • Voluntary account closure

5) Refund Request Process

To request a refund:

  1. Contact RawMU support via official website or Discord

  2. Provide:

    • Account name

    • Transaction ID or receipt

    • Purchase date

    • Reason for refund request

  3. RawMU staff will review the request and notify you of approval or denial

6) Refund Processing

  • Approved refunds will be returned to the original payment method

  • Processing time depends on the payment provider and your bank

  • RawMU is not responsible for delays caused by third-party payment systems

If more than 15 business days have passed since approval, contact RawMU support.

7) Chargebacks & Abuse

  • Filing a chargeback or payment dispute without contacting RawMU first is considered abuse

  • Abuse of the refund or chargeback system may result in:

    • Permanent account ban

    • Removal of donated items or currency

    • Blocking of future payments

RawMU reserves the right to dispute chargebacks with payment providers.

8) Third-Party Payment Providers

  • Payments are processed by third-party providers

  • RawMU does not store full payment details

  • Refunds must comply with the provider’s terms and policies

9) Delivery Issues (Not a Refund)

If purchased items or currency are not delivered due to a technical issue:

  • Contact support with proof of payment

  • Items will be re-delivered once verified

This does not qualify as a refund.

10) Acceptance

By making a payment on RawMU, you confirm that:

 

  • You understand payments are voluntary

  • You agree to this Refund Policy

  • You waive refund rights except where legally required

RawMU Privacy Policy & Terms of Service

Last Updated: 07.01.2026

By accessing the RawMU website, registering an account, or playing on the RawMU game server (“RawMU”, “we”, “us”, “our”), you confirm that you have read, understood, and agreed to this Privacy Policy and Terms of Service.
If you do not agree, you must not use RawMU services.

PART I — PRIVACY POLICY

1) Information We Collect

1.1 Account & Gameplay Data

We may collect:

  • Account usernames and encrypted passwords

  • Character names, classes, levels, items, and statistics

  • Trade, shop, and gameplay logs

  • Punishment records and support tickets

1.2 Technical & Connection Data

We may automatically collect:

  • IP address

  • Login timestamps

  • Client and device identifiers

  • Security, error, and anti-cheat logs

1.3 Website & Support Data

When using our website or support systems:

  • Email address (if provided)

  • Support messages and attachments

  • Cookies and session data

1.4 Payments & Donations

  • Transaction IDs and timestamps

  • Payment method type (not full payment details)

Payments are processed by third-party providers. RawMU does not store full payment information.

2) How We Use Your Data

We use collected data to:

  • Operate and maintain the server and website

  • Create and manage accounts

  • Enforce rules and prevent cheating or abuse

  • Investigate disputes and provide support

  • Improve performance, stability, and security

RawMU does not sell or rent personal data.

3) Legal Basis (GDPR)

Data is processed based on:

  • Contractual necessity (account and gameplay services)

  • Legitimate interests (security, anti-cheat, fraud prevention)

  • Legal obligations (where required by law)

  • Consent (where applicable)

4) Data Sharing

Data may be shared only when necessary:

  • With authorized staff for moderation and support

  • With hosting, security, or payment providers

  • When legally required

  • To protect RawMU, staff, or players

5) Data Retention

  • Data is stored while accounts are active

  • Logs may be retained after bans or account closure

  • Some data cannot be deleted due to security or legal reasons

6) Your Rights (EU / GDPR)

EU users have the right to:

  • Access their personal data

  • Request correction of inaccurate data

  • Request data deletion (where legally possible)

  • Restrict or object to certain processing

  • Request data portability

Requests must be submitted via official RawMU support.

7) Cookies

Cookies are used to:

  • Maintain login sessions

  • Protect against abuse

  • Improve website functionality

Disabling cookies may limit features.

8) Children’s Privacy

RawMU is not intended for users under 13 years old (or local legal minimum).
If such data is discovered, it will be removed.

9) Privacy Policy Changes

  • This policy may be updated at any time

  • Changes take effect once published

  • Continued use of RawMU means acceptance

PART II — TERMS OF SERVICE

10) Eligibility

  • You must be legally allowed to play online games in your country.

  • Paid services may be used only by adults, according to local law.

  • You are responsible for ensuring legal compliance in your jurisdiction.

11) Account Registration & Responsibility

  • Accounts are for personal use only.

  • Each player may own a maximum of three (3) accounts.

  • You are responsible for all activity on your account(s).

  • Account sharing is strongly discouraged and done at your own risk.

RawMU is not responsible for losses caused by account sharing, phishing, weak passwords, or third-party software.

12) Character & Guild Names

  • Names must not impersonate RawMU staff (Admin, GM, Staff, etc.).

  • Names must not contain offensive, sexual, racist, hateful, or discriminatory content.

  • Names attacking RawMU, its staff, or community are prohibited.

RawMU will not rename illegal names.
Violations may result in permanent ban.

13) Fair Play & Prohibited Behavior

You may not:

  • Use bots, macros, scripts, hacks, or automation

  • Exploit bugs, glitches, or unintended mechanics

  • Duplicate items or currency

  • Scam, defraud, or deceive other players

  • Engage in harassment, hate speech, or toxic behavior

  • Buy or sell accounts, items, or services for real money (RMT)

Severe violations result in permanent bans.

14) Donations, Paid Services & Refunds

  • Donations are voluntary and support server operation.

  • Virtual goods have no real-world value and remain RawMU property.

  • Items and services may be modified or removed at any time.

  • Refunds are governed by the RawMU Refund Policy.

15) Enforcement & Appeals

  • Staff decisions are based on logs and evidence.

  • One appeal per case may be submitted through official support.

  • Attempts to evade punishment will result in escalated penalties.

16) Service Availability & Liability

  • RawMU is provided “as is”.

  • We do not guarantee uptime, data permanence, or uninterrupted service.

  • RawMU is not liable for loss of items, characters, or progress due to crashes, bugs, rollbacks, or maintenance.

17) Termination of Service

RawMU reserves the right to suspend or terminate accounts, modify services, or reset data at any time without notice.

18) Changes to Terms

  • Terms may be updated at any time

  • Continued use of RawMU means acceptance of the updated terms

19) Contact

For privacy requests, reports, or appeals:

  • Contact RawMU through official website or Discord support channels


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